FAQ 2017-03-03T08:25:57+00:00

FAQ for Clients and Therapist

Q. I have never got a massage before and I am not exactly sure about the dress code. Help?

A. This, is up to the therapist. Some therapists prefer the client undressed to their preference, and some do not. Generally, oil based massages tend to stain clothes, so wearing too many clothes will work to your disadvantage. Keep a robe handy, and ask the therapist about his/her choice. Try removing any piercing or jewelry you have on – it sort of can disrupt the massage by getting in the way. Also, wash yourself before the therapy, and try not to use a strong perfume, lotion, or body oil.

Q. What are the practices in hygiene that I should follow?

A. Maintain hygiene. Wash yourself before the massage session, and clean your body before lying down for it. Get fresh towels and sheets for the session when you have a call out service.

Q. What is a call out service? Does that mean I have to create a massage table or something?

A. A call out service means that you ask the massage therapist to come over and give you a massage. You shall find a number of therapists who have their own parlor, but some can come over too. It does not take much to create a massage table at your own home – and it is also more comfortable for most of the clients. This is also quicker or easier for the therapist.

Q. Do I need to give something to the massage therapist, or does he/she bring his/her own stuff when I ask for a call out service?

A. This is important – many therapist prefer bringing their own gear, while many chooses to use what the clients prefer. The best thing will be to ask. Typically, a therapist on a call out service tends to bring oil, music, incense, and sometimes, a towel. You can also provide towels to the massage therapist. It is more hygienic.

Q. Do I need to get ready for a massage or anything?

A. For different kinds of massages, there are some preps to be made. Some therapists ask for a background about your health, some ask you to complete a questionnaire about your body and you. Depending on the massage you are getting, you can ask if there is anything specific you need to know.

Q. I want to cancel. How do I go about it?

A. It is always a good idea to cancel at least a day before your massage session is booked. If not, let the therapist know ASAP. If you cancel within 24-hour of the session, a number of therapists can charge you for their time.

Q. I have a health issue, but I don’t know whether I should tell.

A. Yes, of course you should tell about it. For example, you have allergies and the therapist, unknowingly, uses something that causes you to have an allergic reaction. That won’t be nice, will it? Let your therapist know.

Q. I liked a therapist and decided to make a contact, but I got no response from the other end. What happened?

A. We are sorry, but at UKMassageNetwork, we are not responsible for the therapists’ activities (or lack of it).

Q. I just signed up with you as a therapist, but my profile isn’t active yet. When does it go live on the website?

A. For your profile to become active, it will take anywhere between 24-48 hours, and the time period can be extended according to our convenience, because we check each profile sent to us before they appear on the site. Also we need an email confirmation as well.

Q. Although I do not have the necessary qualifications of a masseuse, can I still advertise?

A. Of course you can.

Q. Why can’t I put up a certain type of profile on your website?

A. We reserve the right to choose what profile match our website, and if we feel that your profile does not match the requirements we have, or is lacking in some way or the other, then we can delete your profile. This is extended to every profile that has been entered at our website.

Q. How to make a payment to your site?

A. This part is simple. Just connect your account as a direct debit, or make payments as you sign up for services. You will need to set up a payment method and then we can collect it asyou’re your liking. If its not, please contact us.

Q. What is the price for the box where I get featured?

A. Our prices starts from as little as £1 a day. But we have other options, which we can tailored based on your affordability.

Q. I need to make some edits to my profile. But I can’t seem to find the editing segment. Where is it?

A. This is simple – once you log in, you can edit it by clicking on ‘edit profile’. There, you can change your personal details, your photos, etc. Once you have made the changes, wait for some time before they get live. We make it a point to check any edits made to the individual profiles, so the authorisation can take about a day to be live.

Q. I need to make some edits to my profile. But I can’t seem to find the editing segment. Where is it?

A. This is simple – once you log in, you can edit it by clicking on ‘edit profile’. There, you can change your personal details, your photos, etc. Once you have made the changes, wait for some time before they get live. We make it a point to check any edits made to the individual profiles, so the authorisation can take about a day to be live.

Q. I made a payment for an ad, and now I don’t want it to be on the site. I want a refund.

A. We are afraid, once the ad space is sold off and placed on the site, we do not provide a refund.